Your Trusted 3PL & eCommerce Fulfilment Partner
As e-Commerce fulfilment experts, customer service is paramount to us. You can trust us to deliver a high quality, timely service that exceeds your expectations. We pride ourselves on this and the truly personal service we deliver to each and every one of our clients.
In addition to B2C & B2B fulfilment and eCommerce returns service, we also offer a range of value-add services for our clients such as co-packing, garment processing and re-work.
“We started with Synergy for our Skinny Tan brand; now they provide our Fulfilment and 3PL solutions across all sales channels to our entire suite of products. Gary and his team have been with us all the way, growing our direct to consumer and B2B channels and navigating through complex issues enabling us to provide outstanding customer service. The integration between Microsoft Dynamics and RedPrairie WMS has been outstanding, and the communication and support we get from the Synergy team are excellent.”
Joe Bayer, Executive Chairman, Skinny Tan
Established over 30 years ago by CEO and Founder Gary Rees, Synergy Retail Support is now headquartered in a modern 150,000 sq. ft. facility in Northampton operating 7 days a week.
As industry thought-leaders in innovation and automation, our facility is powered by market-leading technology with agile and scalable operations supported by diverse, highly skilled employees.
Our purpose is to accelerate your business growth by providing you with best in class fulfilment. We’re as invested in your growth as you are. We devote our efforts to providing your customers with service excellence as we really do care about their experience.
Why choose us?
Passionate About You
We offer bespoke fulfilment solutions tailored to your needs. With our add on services such as returns, co-packing, and so much more, we provide the complete outsourced solution under one roof. We listen, we’re always available, and we care.
Your Scalable Partner
Our agile approach to resource management and flexible hours of operation enables us to accommodate business as usual and peaks in your demand at a moment’s notice.
You will have real-time inventory, returns, operational quality and cost management data at your fingertips, how and when you need it via Synergy’s online portal.
We understand how important it is that you can confidently sell your products across multiple platforms without the risk of overselling or running out of stock. With over 30 existing integrations with ERP systems, eCommerce platforms and couriers, you’ll have full visibility of all of your orders and stock through our online portal.
During our highly tested and proven onboarding process, we work with you to understand your specific need, including any bespoke integration and reporting requirements you may have. Once you’re up and running your designated Account Manager will be on hand to offer support and business intelligence.
News & Resources
Discover our latest news and resources
While the UK might have celebrated the lifting of social distancing restrictions, the impact of COVID-19 is far from over for the vast majority of businesses, in particular for eCommerce brands.
As online shopping became more popular there has been a significant increase in porch pirates and shipping scammers.
There’s been an explosion of buy now, pay later eCommerce solutions – encouraging online shoppers to spend more and keep more.
Feel free to contact me personally if you’d like to discuss your fulfilment or 3PL requirements, or complete the contact form and one of the team will get back to you the same working day.