Including: Our mission, team, history, diversity and sustainability
Our mission is to be your trusted 3PL & fulfilment partner.
As trusted partners, we are as invested in delivering your brand experience as you are. Our reputation is dependent on your success, which is why we offer a truly personal service from the first contact to final delivery.
We invest intelligently in our people to deliver outstanding service and processes to maximise efficiencies. We share our knowledge and experience and are flexible with bespoke projects. We communicate regularly and openly so everyone feels informed and in control.
And we invest heavily in the technology that links every order, project, request and item that passes through our operation.
As part of our personal service, Business Owner Gary Rees heads up our onboarding team looking after initial enquiries, site visits, process mapping through to go-live and account management. Our experience means we can quickly understand job requirements and initiate the correct people and processes to get the required outcome.
We also have dedicated account managers for B2B and B2C clients, a highly experienced team of quality inspectors, a knowledgeable team of in-house IT engineers to manage technology integrations and an army of colleagues to manage our operations.
Business Owner, Gary Rees established Synergy Retail Support over 30 years ago, taking it from a sole trader business to the leading fulfilment and 3PL partner it is today. With a strong belief in technology being the enabler, he has evolved the company to meet the needs of an ever-changing market, locating operations centrally in Northampton, training people from within and continuously investing in equipment and IT.
“After 30 years I really don’t wish to be just a supplier. I have a real interest in business and love understanding my client’s brand and adding value where possible.”
Diversity and inclusion
Our culture actively values belonging and difference. We recognise that people from different backgrounds and experiences can bring valuable insights to the workplace and enhance the way we work. Synergy is an inclusive organisation. We recruit and retain a diverse workforce that reflects the communities we serve.
Synergy’s business culture includes taking our environmental responsibilities seriously. We invest in energy efficient equipment and processes, set board level KPIs to monitor efficiencies and have a reduce, recycle, replace or reuse ethic.
Innovative and eco-friendly packaging options enable us to protect almost any product with fully recycleable or biodegradeable materials and help reduce our customers’ carbon footprints.
We recycle over 150 tonnes of cardboard and 30 tonnes of plastic per year with zero going to landfill. We have invested in energy saving compactors, moving and handling equipment to enabling us to recycle more with less power.
And, we have installed low energy lighting across our warehouse and plan to extend the initiative across the whole business by the end of 2021.