About Us
Our story started nearly 40 years ago with just a man, a van and some sofa beds. At just 19 years old, a young entrepreneurial Gary Rees saw a business opportunity and decided not to let his visual impairment hold him back, so he hired a driver. Suddenly Gary found himself working within the logistics industry, soon to become Synergy Retail Support.
Fast forward nearly 40 years, and the humble man and van business has now established itself into a 3PL and eCommerce fulfilment powerhouse. Located in Northamptonshire, operating 7 days a week , with over 280 team members, processing and distributing tens of thousands of orders and returns daily.
Over time, Synergy Retail Support have innovated and evolved to meet the ever-changing needs of both the market and clients. From managing mail orders in the early ’90s, to TV sales fulfilment and now today’s eCommerce world.
But the one thing that will never change is Gary and Synergy’s commitment and passion to clients and customers which remains at the forefront of the business
Gary Rees
Founder & CEO
“After 30 years I really don’t wish to be just a supplier. I have a real interest in business and love understanding my client’s brand and adding value where possible.”
Our Mission
Our mission is to be your trusted 3PL & fulfilment partner.
As trusted partners, we are as invested in delivering your brand experience as you are. Our reputation is dependent on your success, which is why we offer a truly personal service from the first contact to final delivery.
We invest intelligently in our people to deliver outstanding service and processes to maximise efficiencies. We share both our knowledge and experience and are flexible with bespoke projects. We aim to communicate regularly and openly, so everyone stays informed and in control.
We also invest heavily in the technology that links every order, project, request and item that passes through our operation.
Our Team
Our culture actively values belonging and diversity. We recognise that people from different backgrounds and experiences can bring valuable insights to the workplace, enhancing the way we work.
Our team is pretty special. With a wide range of experience and expertise across the organisation and a true love for innovation and improvements, we think our team are pretty special. We fully trust that they will always have your best interests at heart.
Our Facilities
Our 150,000 sq ft facility is located in Northampton, within the golden triangle of logistics. This central location, with such close proximity to major road networks including the M1, A14 and M6, allows guaranteed same or next-day delivery across the whole of the UK.
But it comes to our facilities, it’s all about the three S’s. Safe; Secure; and, Sustainable. Embedded as part of our culture, we take each of these responsibilities seriously and continuously look at how we can do better.
Protected by 24/7 manned security, access control entrances and leading CCTV systems, you can be assured that your stock is always protected and in safe hands. But that’s all to be expected right?
We also genuinely care about every one of our team members because, without them, we wouldn’t be Synergy, so their safety is our priority.
“We’ve been working with Synergy Retail Support for a number of months now and are very happy with the overall support and flexibility provided to us by the team. We moved to SRS during the first lockdown and the transition went very smoothly, at a time when we could not afford any service interruption. Their willingness to listen to our needs and provide clear and timely responses to what is and is not possible is of huge benefit to us. In particular, the close communication we have means we can prepare properly…and when we make mistakes, they are on-hand to help us resolve. It is a pleasure to work with the team and we look forward to continuing doing so”
Richard Sager, General Manager, NIO Cocktails UK LTD
Contact Our Sales Team
Feel free to contact me personally if you’d like to discuss your fulfilment or 3PL requirements, or complete the contact form and one of the team will get back to you the same working day.
