Our Customers Our Story
We’ve been using Synergy Retail Support exclusively for our B2B E-commerce needs for many years. They have truly become an extension to our team and work closely with us on new projects and initiatives. We have a volatile demand profile but Synergy flex to our needs, always ensuring service levels are maintained and that ultimately we have happy customers. Their staff are highly professional and are continually looking for ways for us to work better together. I’d have no hesitation in recommending them as a fulfilment, warehousing and co-packing partner.
I am the Head of E-commerce at BrewDog – we ship to B2C and B2B customers with our entire operation coming out of the SEKO warehouse. I’ve worked with a number of warehouse third party solutions in the past and SEKO have been the best by far in terms of customer support and account management. Nothing is too much trouble. We are a fast growing business with a lot of development projects going into the warehouse and they always fully support us and ensure the projects are completed their side which has allowed for our sales growth. As we have grown, they have accommodated us with no issues. From the pick and pack side, the error rate is very low even during peak times and our account manager works very closely with us to address any issues that do arise. I wholeheartedly recommend them – please let me know if you need any specific feedback.
Synergy Retail Support have been a trusted service provider to our Group since 2008. During that time, their expertise within the fashion /retail sector have created significant efficiencies across our business both in terms of minimising costs and improving our supply chain visibility. We look forward to continuing the partnership with Gary and the team long into the future, as we progress our ambitious growth plans.
Synergy Retail Support provide a great service for our business. They manage our stock well, product intake is very smooth and customer orders are processed very quickly. We would definitely recommend them!
We have worked with Synergy Retail Support over many years on a range of highly demanding projects. Gary and his team always approach our business with a positive attitude and have a genuine desire to deliver a top class service to APL.
We worked closely with Gary and the team at Synergy Retail Support during integration and they were excellent. Together we developed an efficient and scalable system using their great technology, this stands us in good stead for the next stage of our high growth e-commerce business.
Quality work, accuracy and friendliness is why I chose to work with Synergy Retail Support. Our business spans several industries with over 900 SKU’s and we ship to more than 1000 e-comm customers per day as well as retailers. We are expanding rapidly as a start up company and we were getting overwhelmed quickly in terms of capacity and services of current 3PL. Upon joining Synergy Retail Support, they timely integrated our ASN’s, SKU and shipping process to their system and now we have a seamless process in regards to goods in and out, return process and tracking report etc. Also they introduce their relevant network to us of helping us to get more value added. We just feel lucky we found Synergy Retail Support and if you are looking for value added 3PL partner, there is no question to choose Synergy Retail Support - such nice experienced people to work with.
I’ve found the Synergy team a pleasure to work with, our go-live has been complex and they’ve been more than on the ball. Our account manager Alison has owned the process and reassured us every step of the way. At Molly Brown, we’re looking forward to a long and flourishing relationship with Synergy as we expand across multiple sales channels.
Synergy Retail Support Ltd
Feel free to contact me personally if you’d like to discuss your business or simply complete the contact form one of the team will get back to you the same working day.
– Gary Rees, Business Owner