We fiercely care about every client and get joy out of being an ambassador of their brands. That’s why we always provide a tailored solution that ensures you achieve your goals.
But that’s not the only key to our clients success.
We pride ourselves on doing business differently. Be that for our clients or our staff, we know that good business means building strong relationships. We listen, we’re always available and we care.
We work across a broad client base, from eCommerce brands to high street retailers. While we have a strong presence within the Fashion and Health & Beauty sectors, we also support Food & Beverage (including alcohol), Gift & Toys, Household FMCG brands, and general department stores to name a few.
A few words from our clients...
“Synergy are highly professional and have been a true partner and key enabler of growth for Supernova, they have supported us above and beyond over the years. We are a complex and fast-paced business across multiple channels and Synergy has consistently demonstrated the ability and flexibility to meet all of our needs.”
Lloyd Stevens, Global Operations Director, Supernova
Moda Operandi is the only place to access the complete runway collections of the world’s top designers. So when it came to delivering their ambitious international expansion plan, they needed a luxury fulfilment solution that they could trust.
With tailored packaging requirements, white-glove service and bespoke training for our team, we ensure that Moda’s customers receive the best unboxing experience. But that’s not all. By outsourcing their European, Asia and Middle East fulfilment, Moda has been able to make substantial cost savings and improve their profit margins.
“We have been working with Synergy for 2 years and couldn’t have a better partner. We use their footwear remedial services across 7 different brands. Their Ozone/mould treatment and rework such as gluing and quality inspection has been 1st class. I value their level of service, their cost transparency, and their continued support to find the better solution. I highly recommend them.”
Ludovica d’Andria, Supply Chain Manager, Kurt Geiger
Koh® is a highly accredited next-generation universal eco cleaning solution employing the science of green ionic chemistry. With big plans to expand into europe, they needed a 3PL solution that could keep pace.
With complex kitting, packaging and courier requirements our technology was key, so our in-house team were able to configure our WMS RedPrairie, web portal and courier platforms to meet Koh®’s requirements.
“We have been using Synergy for over 10 years for remedial services on our products. They have been able to help with a range of projects including various levels of mould which have been resolved by Ozone, ensuring mould spores are killed and any regrowth stopped. Synergy always provides a high standard of work therefore we would happily recommend Synergy for their Ozone mould treatment services.”
Nadine Stride, Senior Technologist, OFFICE shoes
When the team at Morrison’s rapidly needed a logistics solution to distribute their new Christmas decorations range, they knew they could trust us to step up. Over three weeks, we received approximately 30,000 cartons of stock, which were then picked, packed and palletised ready to be distributed to over 450 sites across the UK. But that wasn’t all. We also supported the team with their reverse logistics, receiving around 9 trailer loads a day, each going through our quality control procedure ready to be placed back into live inventory for the following year.
“We have various sales channels from eCommerce, retail and wholesale customers, dispatching within the UK and Europe. We are constantly evolving and onboarding new clients with no impact and confirm the company has good attention to detail. Synergy ensures the goods arrive and dispatch on time and our customers are never let down. I would strongly recommend Synergy for your fulfilment and logistics.”
Diane Smith, Central Operations Manager, Adrianna Papell
“Pixi London use Synergy Retail Support for kit assembly and dispatch. From our first interaction with Gary Rees and subsequent dealings with Synergy’s production and IT departments, their response has been excellent in every respect. They are flexible, friendly and very on the ball.”
Edvin C. Hansen, EMEA Demand Planner & Compliance Specialist, Pixi Beauty
“Synergy have been great to work with, we needed a new 3PL partner to fulfil our website & Amazon B2B orders. Synergy have been top class in this regard, excellent IT systems and an experienced team made the transition and integration easy and the ongoing support from their Account Manager is second to none. We now feel comfortable growing our online business knowing we have a quality fulfilment partner to rely on.”
Robert Anderson, Ecommerce Manager, Brand Architekts
“The storage and fulfilment solution that Synergy offer is extremely efficient and economical. Transitioning to 3rd party fulfilment was straightforward with great support from the knowledgeable team they have, being available as often as needed and always willing to help solve any issues that arise.”
Jean Grant, Purchasing Manager, Find me a Gift
“I would like to thank Synergy for reprocessing some 95,000 units of product for us at short notice and even shorter turnaround time, the operation ran smoothly from start to finish with Synergy co-ordinating transport runs that worked with our own DC requirements and timings. The job itself was quite fiddly and needed accuracy in order to keep the product looking premium, I can say that the reworking was perfect and was carried out exactly how it was briefed.”
Cheryl Thompson, Tesco Head of Technical Home and Seasonal, Tesco
“We used Synergy Retail Support for several styles that sadly were packed into containers with high humidity resulting in mould issue on the shoes. After extensive testing, the stock was sent to Synergy where it was ozone-treated and cleaned with two stages of Micro-Fresh. I’m happy to say the process worked and the merchandise was sold at full price. The Synergy team were helpful, efficient and a pleasure to deal with. I’d happily recommend them.”
Stephen Buck, Owner, Moda In Pelle
“We started with Synergy for our Skinny Tan brand, now they provide our Fulfilment and 3PL solutions across all sales channels to our entire suite of products. Gary and his team have been with us all the way, growing our direct to consumer and B2B channels and navigating through complex issues enabling us to provide outstanding customer service. The integration between Microsoft Dynamics and RedPrairie WMS has been outstanding and the communication and support we get from the Synergy team is excellent.”
Joe Bayer, Executive Chairman, Skinny Tan
“Synergy are highly professional and have been a true partner and key enabler of growth for Supernova. They have continually supported us above and beyond over the years. We are a complex and fast-paced business across multiple channels and Synergy has consistently demonstrated the ability and flexibility needed to meet all of our needs.”
Lloyd Stevens, Global Operations Director, Coco & Eve
“Over the last two years, the General Merchandise Supply Chain team have developed a great relationship with Synergy. Nothing is too big or too small for Gary and team, they are always willing to accommodate our requests, especially when our projects need to happen at pace”.
Jessica Wood, CFT Planner, Sainsburys
“I’ve found the Synergy team a pleasure to work with, our go-live has been complex and they’ve been more than on the ball. Our account manager Alison has owned the process and reassured us every step of the way. At Molly Brown, we’re looking forward to a long and flourishing relationship with Synergy as we expand across multiple sales channels.”
Erica Illingworth, Managing Director, Molly Brown
Contact Our Sales Team
Feel free to contact me personally if you’d like to discuss your fulfilment or 3PL requirements, or complete the contact form and one of the team will get back to you the same working day.