Our Clients

Our customers range from SMEs to corporates operating across all sales channels. We are very proud of the long-established partnerships we have with many brands and constantly look to evolve and learn together.

Enough about us, please scroll down the page to see what our customers have to say in our case studies, quotes and testimonial video.

Case Studies

“Synergy Retail Support has been our exclusive B2B E-commerce partner for many years, they have truly become an extension to our team and work closely with us on new projects and initiatives. We have a volatile demand profile but Synergy flex to our needs, always ensuring service levels are maintained and that ultimately we have happy customers. Their staff are highly professional and are continually looking for ways for us to work better together.”

Martin Dempster, Head of Logistics, Brewdog

Brewdog
Pixi Beauty

“Pixi London use Synergy Retail Support for kit assembly and dispatch. From our first interaction with Gary Rees and subsequent dealings with Synergy’s production and IT departments, their response has been excellent in every respect. They are flexible, friendly and very on the ball.”

Edvin C. Hansen, EMEA Demand Planner & Compliance Specialist, Pixi Beauty

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Supernova

“Synergy are highly professional and have been a true partner and key enabler of growth for Supernova, they have supported us above and beyond over the years. We are a complex and fast-paced business across multiple channels and Synergy has consistently demonstrated the ability and flexibility to meet all of our needs.”

Lloyd Stevens, Global Operations Director, Supernova

Find me a gift

“The storage and fulfilment solution that Synergy offer is extremely efficient and economical. Transitioning to 3rd party fulfilment was straightforward with great support from the knowledgeable team they have, being available as often as needed and always willing to help solve any issues that arise.”

Jean Grant, Purchasing Manager, Find me a Gift

Brand Architekts

“Synergy have been great to work with, we needed a new 3PL partner to fulfil our website & Amazon B2B orders. Synergy have been top class in this regard, excellent IT systems and an experienced team made the transition and integration easy and the ongoing support from their Account Manager is second to none. We now feel comfortable growing our online business knowing we have a quality fulfilment partner to rely on.”

Robert Anderson, Ecommerce Manager, Brand Architekts

APL Logistics

“We have worked with Synergy Retail Support over many years on a range of highly demanding projects. Gary and his team always approach our business with a positive attitude and have a genuine desire to deliver a top-class service to APL.”

David Ashcroft, Managing Director, APL Logistics

Office

“We have been using Synergy for over 10 years for remedial services on our products. They have been able to help with a range of projects including various levels of mould which have been resolved by Ozone, ensuring mould spores are killed and any regrowth stopped. Synergy always provides a high standard of work therefore we would happily recommend Synergy for their Ozone mould treatment services.”

Nadine Stride, Senior Technologist, OFFICE shoes

Adrianna Papell

“We have various sales channels from eCommerce, retail and wholesale customers, dispatching within the UK and Europe. We are constantly evolving and onboarding new clients with no impact and confirm the company has good attention to detail. Synergy ensures the goods arrive and dispatch on time and our customers are never let down. I would strongly recommend Synergy for your fulfilment and logistics.”

Diane Smith, Central Operations Manager, Adrianna Papell

House Of Fraser

“Throughout our time in partnership, Synergy have supported House of Fraser with a range of services from garment processing, Ozone treatment, re-pricing, store recalls and quality control. HOF have always found Synergy to be responsive, accurate and easy to use and we’d have no problem recommending them.”

Dav Tattal, DHL Supply Chain Manager, House of Fraser

Moda in pelle

“We used Synergy Retail Support for several styles that sadly were packed into containers with high humidity resulting in mould issue on the shoes. After extensive testing, the stock was sent to Synergy where it was ozone-treated and cleaned with two stages of Micro-Fresh. I’m happy to say the process worked and the merchandise was sold at full price. The Synergy team were helpful, efficient and a pleasure to deal with. I’d happily recommend them.”

Stephen Buck, Owner, Moda In Pelle

Arcadia

“Gary and the team have always been responsive and flexible, coping with tight timelines and complicated scenarios, we’ve had almost no issues with them over the years. Synergy were trusted with a high profile, celebrity brand launch. This project had to be handled sensitively and I’m happy to say that all went well and we continue to enjoy a happy working relationship knowing nothing is more than a phone call away.”

Elizabeth Graham, Supplier Manager, Arcadia Group

Kurt Geiger

“We have been working with Synergy for 2 years and couldn’t have a better partner. We use their footwear remedial services across 7 different brands. Their Ozone/mould treatment and rework such as gluing and quality inspection has been 1st class. I value their level of service, their cost transparency, and their continued support to find the better solution. I highly recommend them.”

Ludovica d’Andria, Supply Chain Manager, Kurt Geiger

Tesco

“I would like to thank Synergy for reprocessing some 95,000 units of product for us at short notice and even shorter turnaround time, the operation ran smoothly from start to finish with Synergy co-ordinating transport runs that worked with our own DC requirements and timings.  The job itself was quite fiddly and needed accuracy in order to keep the product looking premium, I can say that the reworking was perfect and was carried out exactly how it was briefed.”

Cheryl Thompson, Tesco Head of Technical Home and Seasonal, Tesco

Molly Brown

“I’ve found the Synergy team a pleasure to work with, our go-live has been complex and they’ve been more than on the ball. Our account manager Alison has owned the process and reassured us every step of the way. At Molly Brown, we’re looking forward to a long and flourishing relationship with Synergy as we expand across multiple sales channels.”

Erica Illingworth, Managing Director, Molly Brown

Skinny Tan

“We started with Synergy for our Skinny Tan brand, now they provide our Fulfilment and 3PL solutions across all sales channels to our entire suite of products. Gary and his team have been with us all the way, growing our direct to consumer and B2B channels and navigating through complex issues enabling us to provide outstanding customer service. The integration between Microsoft Dynamics and RedPrairie WMS has been outstanding and the communication and support we get from the Synergy team is excellent.”

Joe Bayer, Executive Chairman, Skinny Tan

SRG Apparel

“Synergy Retail Support have been a trusted service provider to our Group since 2008. During that time, their expertise within the fashion /retail sector has created significant efficiencies across our business both in terms of minimising costs and improving our supply chain visibility. We look forward to continuing the partnership with Gary and the team long into the future, as we progress our ambitious growth plans.”

Mahesh Patel, SRG

“We ship to B2C and B2B customers with our entire operation coming out of the Synergy warehouse. We are a fast-growing business with a lot of development projects going into the warehouse and they always fully support us and ensure the projects are completed their side which has allowed for our sales growth. As we have grown, they have accommodated us with no issues. The error rate is very low even during peak times and our account manager works very closely with us to address any issues that do arise. I wholeheartedly recommend them.”

Kelly Hussey, Head of Ecommerce, Brewdog

Debenhams

“Synergy have been Debenhams external 3PL partner for 20 years. Synergy retain the business not just for the commercial benefits that the partnership delivers but equally for their specialist skills. Synergy provide us with services in pre-retailing flat to hang, tunnel pressing, outside storage, quality inspection and Ozone treatment. We are pleased to report that Synergy are a fully integrated partner of our supply chain where we can totally rely on their flexibility to address any issue. This has clearly been achieved through the professional and committed approach of the highly experienced personnel that Synergy employ.”

Steve Bowkis, Head of Imports, Debenhams

Sainsburys

“Over the last two years, the General Merchandise Supply Chain team have developed a great relationship with Synergy. Nothing is too big or too small for Gary and team, they are always willing to accommodate our requests, especially when our projects need to happen at pace”.

Jessica Wood, CFT Planner, Sainsburys

Coco & Eve

“Synergy are highly professional and have been a true partner and key enabler of growth for Supernova. They have continually supported us above and beyond over the years. We are a complex and fast-paced business across multiple channels and Synergy has consistently demonstrated the ability and flexibility needed to meet all of our needs.”

Lloyd Stevens, Global Operations Director, Coco & Eve