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Reverse logistics - eCommerce returns

The state of eCommerce returns 2020

Reverse logistics can be complicated. While a generous returns policy attracts, converts and retains customers, it comes at a significant cost to your business – putting a strain on your operations budget and being a nightmare for your cashflow. What are big brands doing to cope?

In this white paper:

We delve into the state of eCommerce returns in 2020, examining the latest statistics, the problem vs. competition debate and the latest tactics and technology brands are using to combat the problem.

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