As industry-leading fulfilment and B2B specialists working 7 days per week with late cut-off times, Synergy Retail Support are trusted partners to many successful brands. Our teams process thousands of orders every day, manage large-scale returns operations and are happy to use branded packaging to keep you on message.
The heart of our business is the technology with integrations to most eCommerce platforms, aggregators, back-office systems and couriers. Our knowledgeable onboarding team will guide you every step of the way from initial discussions, site visits, process mapping to configuration.
Post go-live, our friendly, service-driven account managers look after you and conduct regular reviews to ensure your account and processes remain up-to-date with the latest innovations in fulfilment and performance.
Technology in brief
As a Synergy customer, you benefit from significant investment in our market-leading Warehouse Management System (WMS), RedPrairie. With help from our onboarding team, you can easily integrate with our WMS and view all transactions in our client portal whilst updating your systems in real-time.
Back office integrations
RedPrairie connects to your in-house ERP and WMS applications via APIs such as SAP, Microsoft Dynamics, Sage and NetSuite.
We integrate with over 17 couriers giving our clients a wide range of pricing and service possibilities.
Platforms & aggregators
We integrate with most sales platforms and aggregators enabling full and real-time visibility of product lifecycle including inventory, returns and tracking.
Online & store returns
In today’s consumer-led economy, great customer service is critical. Synergy specialises in fast returns, regularly processing over 17,000 units per day with a large and dedicated team of inspectors. As orders arrive they are scanned, quality inspected, reason codes selected, repacked and either placed back to good inventory or returned to the vendor.
For fashion retailers, Synergy is a great choice as we offer garment processing and spot cleaning enabling maximum inventory to be returned to good stock.
“The storage and fulfilment solution that Synergy offer is extremely efficient and economical. Transitioning to 3rd party fulfilment was straightforward with great support from the knowledgeable team they have, being available as often as needed and always willing to help solve any issues that arise.”
Jean Grant, Purchasing Manager, Find me a Gift
Luxury brand fulfilment
For high-value merchandise, we operate a white-glove service, thoroughly inspecting every item before it is beautifully packed and placed in your branded packaging. Our team work in a dedicated, professionally lit, secure and carpeted area.
Our account management team really understand the meaning of luxury. We maintain attention to detail and consistency, ensuring the smooth running of your fulfilment, including reporting, returns and customer experience innovations.
Read our Moda Operandi case study.
Subscriptions, daily deals & influencer orders
We have a large scale operation processing thousands of subscriptions, daily deals and influencer orders per month. Our account management team have a comprehensive understanding of specific audience requirements.
Our Warehouse Management System (WMS) is optimised to manage transferring individual SKUs into kit SKUs. We also have a large co-packing team to support large volume processing. As kits are dispatched our WMS updates all tracking and inventory events to your system and customers in real-time.
Synergy fulfils thousands of our clients’ influencer orders. We fully recognise the significance of consistent packaging, the timing of delivery, brand message and the impact of your influencer being delighted when they unbox on social media.
We recognise that this is a very low-cost sales model where margins are challenged. We offer fast turnaround and economical pricing enabling clients to leverage our competitive courier rates and scale.
“Synergy are highly professional and have been a true partner and key enabler of growth for Supernova, they have supported us above and beyond over the years. We are a complex and fast-paced business across multiple channels and Synergy has consistently demonstrated the ability and flexibility to meet all of our needs.”
Lloyd Stevens, Global Operations Director, Supernova