TopShop approached Synergy Retail Support in March 2016 with a highly sensitive, celebrity endorsed launch.

The programme consisted of 230,000 garments across 80 styles, all requiring quality control checks, pressing, pricing and preparation for delivery to the Arcadia warehouse. There was significant administration and liaising with TopShop buying and merchandising teams and suppliers around AQL reports and acceptable quality standards.

The over-riding concern was the secrecy surrounding this project. There had to be no leaks on social media and the job had to be kept secret. To this end, we worked closely with the head of security at TopShop putting in extra measures to ensure discretion was met. The project was complex and I’m glad to say Synergy fulfilled TopShop’s requirements in every respect.

This case study demonstrates our open-mindedness in looking at new projects and the ability to mould a process to match the client’s wishes.

“Synergy Retail Support has supported our company’s processing for the last 20 years or so. The main work undertaken has been quality inspection, tunnel pressing, sewing and repricing.

Gary, Tina and the team have always been responsive and flexible, coping with tight timelines and some complicated scenarios. We’ve had almost no issues with them over the years and if there have been any minor problems they have dealt with us in an honourable and efficient way.

Synergy were trusted with a high profile celebrity brand launch, this project had to be handled in a sensitive manner, I’m happy to say that all went well and we continue to enjoy a happy working relationship knowing nothing is more than a phone call away.

If you require any further information please feel free to contact me”

Elizabeth Graham – Arcadia Supplier Manager

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