Our technology

RedPrairie (Blue Yonder) WMS

At Synergy Retail Support, we quickly understand your business and leverage our technical and operational experience to ensure success. During the onboarding process, we will integrate and configure our industry-leading Warehouse Management System (RedPrairie – used by 81 of the world’s 100 largest retailers) to suit your system requirements.

We’re also committed to a continuous improvement programme supporting software development, scanning technology, voice picking and new integrations.

In-house we have a team of super users, stock analysts, network and onboarding engineers to ensure all systems run to specification. All data and software is backed up by the best practice protocols.

We offer:

Inventory Summary
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Technology

As a Synergy customer, you benefit from significant investment in our market-leading Warehouse Management System (WMS), RedPrairie. With help from our onboarding team, you can easily integrate with our WMS and view all transactions in our client portal whilst updating your systems in real-time.

Back office integrations

RedPrairie connects to your in-house ERP and WMS applications via APIs such as SAP, Microsoft Dynamics, Sage and NetSuite.

Courier integrations

We integrate with over 17 couriers giving our clients a wide range of pricing and service possibilities.

Platforms & aggregators

We integrate with most sales platforms and aggregators enabling full and real-time visibility of product lifecycle including inventory, returns and tracking.

Established integrations

Aggregators

Brightpearl
Channel Advisor
Linnworks
Volo
Expandly
Tradegeko
Orderwise

Platforms

Shopify
WordPress
Magento
WooCommerce
Prestashop

ERP systems

Sage
Netsuite
SAP
Microsoft Dynamics
Zedonk

Couriers

Royal Mail
DPD
DHL
UPS DX
Fedex
ParcelForce
Yodel
Hermes
The Delivery Group
Collect

Client portal & onboarding

Our technical team’s purpose is to comprehensively understand your business, ensure real-time visibility and implement a robust solution. We are flexible and support integrations to our platform using flat-file SFTP or SOAP web services, providing support and documentation to help guide this process.

Client portal

The Synergy portal is a user-friendly view of our Warehouse Management System (WMS). The portal enables you to view inventory and returns, and track orders in real-time, giving you accurate data to optimize stock and enhance customer service. You can also create SKUs, pre-advice and upload orders making it ideal for businesses yet to implement a full ERP system, giving a consolidated view of all sales channels and inventory.

The real power of the portal is that the more core data we hold, the better the reporting we can provide. Our IT team can deliver tailored reports (available to view in real-time or downloaded as a spreadsheet) for your merchandise, logistics, finance and IT departments to make informed decisions from.

RedPrairie Devices
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Brand Architekts

“Synergy have been great to work with, we needed a new 3PL partner to fulfil our website & Amazon B2B orders. Synergy have been top class in this regard, excellent IT systems and an experienced team made the transition and integration easy and the ongoing support from their Account Manager is second to none. We now feel comfortable growing our online business knowing we have a quality fulfilment partner to rely on.”

Robert Anderson, Ecommerce Manager, Brand Architekts