Our Technology

Our technology is underpinned by RedPraire, one of the leading Warehouse Management Systems. It’s that good it’s used by 81 of the world’s 100 largest retailers.

But that doesn’t mean we only provide out-of-the-box technology solutions. Our in-house team of IT and technical specialists continuously improve our platform for both clients and our operations teams, tailoring it to go beyond your expectations.

Syngery Retail Support Order fulfilment software Screenshot

“Synergy have been great to work with. We needed a new 3PL partner to fulfil our website & Amazon B2B orders. Synergy have been top class in this regard, excellent IT systems and an experienced team made the transition and integration easy. The ongoing support from their Account Manager is second to none. We now feel comfortable growing our online business knowing we have a quality fulfilment partner to rely on.”

Robert Anderson, Ecommerce Manager, Brand Architekts

A Truly Tailored Fulfilment Service

We’ve invested heavily in our technology and as a Synergy client, you’ll have access to help from our onboarding team, and integrate with our WMS enabling viewing of all transactions in our client portal, with real-time system updates.

Back office integrations
RedPrairie connects to your in-house ERP and WMS applications via APIs such as SAP, Microsoft Dynamics, Sage and NetSuite.

Courier integrations
We integrate with over 17 couriers giving our clients a wide range of pricing and service possibilities.

Platforms & aggregators
We integrate with most sales platforms and aggregators, enabling full and real-time product lifecycle visibility, including inventory, returns and tracking.

But if we don’t have the right integration already, don’t worry. We’ll build it. Nothing is impossible when you have the right team of experts behind you.

Synergy Retail Support Account Management & Onboarding

Our Onboarding Process

The key to effective integration and the smooth delivery of your orders is a seamless onboarding process. Your designated Onboarding Specialist will work with you to understand your business and ensure our tech solution supports your needs and provides the insights you need to manage your business effortlessly. They will also work with you to identify any special requirements such as date and batch control or value-add services.

Through our platform, you can create SKUs, pre-advice notifications and upload orders making it ideal for those who don’t have access to a full ERP system. For clients with an existing ERP system, we simply connect the platforms using an API so that you’ll never need to repeat the same work twice. Because where’s the logic in that.

Account Management

Once you’re up and running, your designated Account Manager will be your first point of contact for anything you need. They are responsible for delivering service excellence through the day to day management of your account. Think of them as an extension of your value chain, accountable for monitoring performance, including customer satisfaction, ensuring all operational metrics and service levels are met.

Our user-friendly web-based portal enables you to view inventory, returns, and track your orders in real-time in one single platform. Something seemingly so simple, but so important so that you can optimise your stock while also enhancing your customer experience.

However, the real power of the portal is that the more data we hold, the better the reporting we can provide. Our IT experts can build tailored reports (available to view in real-time or downloaded as a spreadsheet) for your merchandise, logistics, finance and IT departments.

Order fulfilment Software iPad Example
Synergy Retail Support Client Infinite Session Logo

It’s a pleasure to be working with Gary and his team. From the start, Gary has been very responsive to our needs, from contract negotiation, through to go-live. The level of service provided has always been to the highest standard.  The team go above and beyond the rest, performing a crucial service for our business. I’ve been very impressed with the operation and service that Gary provides, especially when compared to competitors. I know first-hand the problems that can be caused when partnering with the wrong operator, so we are delighted to have found a trusted partnership.

Tom Hannaway, Founder/COO, Infinite Session

Contact Our Sales Team​

Feel free to contact me personally if you’d like to discuss your fulfilment or 3PL requirements, or complete the contact form and one of the team will get back to you the same working day.

Gary Rees
Business Owner
Gary Rees CEO & Founder of Synergy Retail Support