An estimated 20-30% of online orders are returned and 58% of shoppers claiming return policies can influence their decision to purchase, so it’s key that you have a reliable returns management process in place.
Consumer expectations are driven by retailers that manage returns quickly and painlessly. This is why we have a large team in place, who handle over 50,000 orders per day on average, carefully checking each return, repackaging the product and either returning to stock or sending it back to the vendor.
We also support high street retailers with store returns or peak seasons.
“We started with Synergy for our Skinny Tan brand, now they provide our Fulfilment and 3PL solutions across all sales channels to our entire suite of products. Gary and his team have been with us all the way, growing our direct to consumer and B2B channels and navigating through complex issues enabling us to provide outstanding customer service. The integration between Microsoft Dynamics and RedPrairie WMS has been outstanding and the communication and support we get from the Synergy team is excellent.”
Joe Bayer, Executive Chairman, Skinny Tan
The Returns Management Process
When a customer returns an item, a swift and accurate process enables your customer to promptly receive a refund. This safeguards your reputation, at this often emotive stage in the customer buying experience.
That’s why we’ve revolutionized our returns offering. We’ve built partnerships with the UK’s top couriers and drop-off service providers, enabling you to provide your customers with a choice on how to return their items should you wish to.
On receiving returns, our specialist training quality control team inspect every item thoroughly, before repackaging and re-stocking. Our team can provide remedial help to fix any defects or discard the item.
Helping to reduce your returns
Customers changing their mind about a purchase is the key driver for returning items, but damaged goods and slow delivery can also result in a send back. By partnering with Synergy, we help eliminate these factors, reducing your returns process costs.
Our eCommerce fulfilment services ensure that all products are packaged securely and shipped quickly through your chosen courier.
Our inventory and order management platform ensures full visibility of all return reasons by SKU and batch, allowing a quick spot of any repeat issues and trends. Additionally, data-loving account managers will monitor your account and promptly report on anything that may help optimise your operations.
Retail and Seasonal Returns Management
With extended season return windows and the unofficially named “National Returns Day” on the 2nd January, it’s no surprise that peak doesn’t end at Christmas. With many high street retailers experiencing up to a 10% increase in daily store returns, this can be overwhelming and demanding on retail staff.
That’s why we provide retail and seasonal returns support so that you can take advantage of our expert returns team. Simply box up your store returns and send them to us, and we will do the rest.
Our team reviews each product and garment, repackaging, ready to return to the store. Any damaged fashion or footwear can be repaired and restored by our in-house reworking service, actively helping to reduce the volume of stock to be destroyed.
Feel free to contact me personally if you’d like to discuss your fulfilment or 3PL requirements, or complete the contact form and one of the team will get back to you the same working day.